Generally, we do not accept returns or cancellations, but please contact us if you have any problems with your order.
We gladly accept exchanges.
· Contact us within 14 days of delivery.
· Ship items back within 30 days of delivery.
· Buyers are responsible for return shipping costs. If the item is not returned to us in its original
container, the buyer is responsible for any loss in value.
The following items cannot be returned
Due to the nature of these personal care items, unless they arrive damaged or defective, we cannot accept returns. This includes custom or personalized orders such as the bath caddy, and skincare items such as lip balms, body butters, lotion bars, sugar scrubs, bath salts & bath tea, bubble bath /body wash, hand and body cream, facial wash or moisturizers due to health/hygiene reasons.
Please contact us if you receive damaged items or believe your item has been lost in the mail. We will work with you to resolve any shipping issues. However, please keep in mind that once we ship the item, it is out of our control as to how long it takes to arrive when unforeseen circumstances arise. Tracking numbers will be provided to the customer as a courtesy. Full refunds for lost or missing shipments cannot be made to the customer.
